At Kangarooz , we strive to provide you with high-quality products and an exceptional shopping experience. We understand that sometimes you may need to return or exchange an item. This Return Policy outlines our guidelines and procedures to ensure a smooth and hassle-free return process. Please read the following information carefully.
- Eligibility for Returns
1.1. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. It must also be accompanied by the original receipt or proof of purchase.
1.2. The following items are not eligible for return:
- Gift cards
- Downloadable software products
- Personalized or customized items
- Perishable goods
- Intimate or sanitary goods
- Return Timeframe
2.1. You have 3 days from the date of delivery to initiate a return or exchange. After this timeframe, unfortunately, we cannot offer you a refund or exchange.
- Return Process
3.1. To initiate a return, please contact our customer support team at [email address] within the specified return timeframe. Our team will guide you through the process and provide you with a Return Merchandise Authorization (RMA) number.
3.2. Please include the RMA number with the returned item to ensure proper identification and processing.
3.3. You are responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
- Refunds
4.1. Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
4.2. If your refund is approved, it will be processed to the original payment method used for the purchase. Please note that the refund amount may exclude any shipping charges incurred during the original purchase.
4.3. Refunds may take several business days to be reflected in your account, depending on your bank or credit card issuer's policies.
- Exchanges
5.1. If you wish to exchange an item for a different size, color, or style, please contact our customer support team at [email address]. We will assist you in arranging the exchange.
5.2. You are responsible for the shipping costs associated with returning the original item and receiving the exchanged item. Any price difference between the original item and the exchanged item may also be applicable.
- Damaged or Defective Items
6.1. In the rare event that you receive a damaged or defective item, please contact our customer support team at [email address] within [X] days of receiving the item. We will guide you through the return process and provide a resolution, such as a refund or replacement, based on the specific circumstances.
- Non-Returnable Situations
7.1. We cannot accept returns or process refunds in the following situations:
- Items that are not in their original condition or are damaged due to misuse, negligence, or improper handling.
- Returns requested beyond the specified return timeframe.
- Returns without a valid RMA number.
- Items lost or damaged during the return shipping process.
- Final Sale and Clearance Items
8.1. Final sale and clearance items are non-returnable and non-refundable. These items are marked as such on our website at the time of purchase.
- Changes to the Return Policy
9.1. We reserve the right to modify or update this Return Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. It is your responsibility to review this policy periodically.
If you have any questions or need further assistance regarding our Return Policy, please contact our customer support team at [email address]. We are here to help and ensure your satisfaction.